Return of an order/item

In case the purchase is not to your liking, the customer has the option of obtaining a free refund, no question asked of their order within 20 days of receiving the package.

If you decide to return your order, it will be necessary to select the specific icon in the upper right corner   following that a new page will appear where you will be asked to use the email with which the purchase was made, the temporary password to access will be sent after a few minutes (barring technical problems) to your email, through the temporary password received it will be possible to request the return of your order..

Return the items (or the item) in their original packaging, in perfect condition, with a copy of the sales note.

Upon receipt of the package, we will check the condition of the package and the condition of the items (or the item). If the contents have been adequately stored we will proceed within 14 business days to refund the invoiced price of the returned items (or the item). A payment method other than the one used during the checkout process may be used. Credit may appear after several business days, depending on banking timing.

If you would like to replace an item, please note that you can place a new order. Only one refund per order is allowed.